Workflow Detail: Identify Business Processes

Purpose

Within the team, you need to come to a common understanding of what the boundaries are of the organization you are describing, and decide which processes within you will want to describe in more detail.

The purpose of this workflow detail is to:

• Decide on terminology.
• Outline the business use-case model.
• Prioritize which business use cases to describe in detail.

How to Staff

Your business modeling team (all acting as Business-Process Analysts) invites representatives of the stakeholders to the modeling effort (customer and end-user representatives). This extended business modeling team should cover good business domain knowledge and also know how current systems are used to automate the business. The core team needs to have detailed knowledge of the modeling techniques, and good facilitation skills.

Work Guidelines

Conduct a workshop, where the goal is to decide on terminology and outline what the business use cases and business actors will be. The following sample techniques can be applied to help you collect the correct and relevant information:

• Brain storming and idea reduction
• Use-case workshops
• Storyboarding
• Role playing